• Strong Professional Communication Skills – Excellent professional communication skills, both verbal and written, are paramount. The ideal candidate should possess strong interpersonal skills and be capable of maintaining a positive and courteous demeanor when interacting with clients, healthcare professionals, and colleagues..
• Organizational Abilities – The candidate should have exceptional organizational skills to manage multiple projects, prioritize tasks, and meet deadlines.
• Multitasking Abilities – Given the fast-paced nature of the role, the ideal candidate should have strong multitasking abilities. They should be capable of handling high volumes of appointments, managing conflicting demands, and adjusting schedules to accommodate urgent or changing client needs.
• Customer Service Orientation – A customer service-oriented mindset is highly desirable. The ideal candidate should be empathetic, compassionate, and dedicated to providing exceptional service to clients. They should be able to handle inquiries, requests, and concerns promptly and effectively.
• Team Player – Collaboration and teamwork are essential in this role. The ideal candidate should be able to work well within a team, effectively communicate with diverse stakeholders, and contribute to a positive work environment.

Duties & Responsibilities:

• Set appointments for clients, ensuring optimal scheduling and efficient use of resources.
• Monitor and adjust schedules to accommodate urgent or changing client needs.
• Communicate with clients to confirm appointments, gather necessary information, and address any inquiries or concerns.
• Maintain accurate and up-to-date records of client schedules and appointments.
• Perform various administrative duties, including data entry, record maintenance, and file organization.
• Assist in managing client information and documentation, ensuring confidentiality and compliance with privacy regulations.
• Prepare and distribute necessary forms, documents, and reports related to client scheduling and appointments.
• Communicate and collaborate with internal management team to facilitate seamless operations.
• Utilize software systems and tools to manage and track client schedules and appointments.

Qualifications:

• • High school diploma or equivalent (additional education or certifications in healthcare administration is a plus).
  • Proven experience as a schedule coordinator or similar role in a medical or in-home medical environment.
  • Familiarity with fast-paced environments, multitasking, and managing high volumes of appointments.
  • Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
  • Proficient in using scheduling software, databases, and Microsoft Office Suite.
  • Excellent professional communication skills, both verbal and written.
  • Customer service-oriented mindset with the ability to maintain composure in challenging situations.
  • Knowledge of medical terminology, procedures, and confidentiality regulations.
  • Adaptability and flexibility to accommodate changing schedules and client needs.
  • Ability to work well in a team and collaborate with diverse stakeholders.
  • Compassion, empathy, and understanding when dealing with clients in medical or in-home medical settings.